Terms and Conditions

Effective Date: July 13,2026

Welcome to Pierre Cleaning Service. Our Terms and Conditions outline the rules, responsibilities, and guidelines for using our professional cleaning services. By booking or using our services, you agree to the terms mentioned below. Please read these terms carefully before scheduling a cleaning service.

  1. About Our Services

We provide professional residential and commercial cleaning services throughout Broward County, Florida. Our services may include regular cleaning, deep cleaning, move-in cleaning, move-out cleaning, office cleaning, and other customized cleaning solutions based on customer needs.

We aim to provide reliable, high-quality cleaning services while maintaining professionalism, honesty, and attention to detail. Service availability may depend on location, scheduling, property conditions, and the specific cleaning requirements.

  1. Booking and Scheduling

Customers can request cleaning services by contacting us through our website, phone, email, or other available booking methods. All appointments are subject to availability and confirmation.

Customers are responsible for providing accurate information about the property, service requirements, and preferred cleaning schedule. Any changes to the booking details should be communicated as soon as possible to allow proper arrangements.

We will make reasonable efforts to arrive at the scheduled time; however, delays may occur due to traffic, weather conditions, previous appointments, or unexpected circumstances.

  1. Cleaning Service Expectations

Our team will complete cleaning services with professionalism and care. We focus on delivering quality results based on the agreed service details.

The final results may vary depending on factors such as the condition of the property, existing damage, level of dirt buildup, stains, age of surfaces, or materials being cleaned. While we aim to provide excellent results, we cannot guarantee the complete removal of permanent stains, damage, or heavily worn areas.

  1. Customer Responsibilities

To help us provide the best possible service, customers are responsible for:

  • Providing safe access to the property at the scheduled time.
  • Informing us about any special cleaning instructions or concerns.
  • Removing valuable, fragile, or personal items before cleaning begins.
  • Securing pets and informing our team about any animals on the property.
  • Providing working utilities, including water and electricity, when required.

We are not responsible for damage to items that were not properly stored, secured, or disclosed before the cleaning service.

  1. Pricing and Payments

Service pricing may vary depending on the size of the property, type of cleaning required, condition of the space, and additional services requested.

Customers agree to pay the agreed service fee according to the payment terms provided during booking. Additional charges may apply if the requested service requires extra time, additional cleaning work, or special handling.

We reserve the right to update service pricing at any time; however, confirmed bookings will follow the agreed pricing unless changes are requested by the customer.

  1. Cancellation and Rescheduling Policy

We understand that plans can change. Customers who need to cancel or reschedule an appointment should provide advance notice.

Last-minute cancellations or missed appointments may result in a cancellation fee. The amount of any applicable fee will depend on the timing of the cancellation and the circumstances involved.

We may also need to reschedule appointments due to emergencies, severe weather, safety concerns, or other situations beyond our control.

  1. Satisfaction Guarantee

Customer satisfaction is important to us. If you have concerns about the quality of a completed cleaning service, please contact us within a reasonable time after the service is completed.

We will review your concerns and make reasonable efforts to address any issues related to the agreed cleaning service. Requests regarding missed areas should be reported promptly so we can provide appropriate assistance.

  1. Safety and Access

The safety of our customers and cleaning professionals is a priority. We reserve the right to refuse or stop a cleaning service if we believe the environment is unsafe, including situations involving hazardous materials, unsafe conditions, aggressive behavior, or risks to health and safety.

Customers must provide a safe working environment for our cleaning team.

  1. Property Damage and Liability

Our team takes great care when cleaning your property. However, we cannot be held responsible for pre-existing damage, faulty materials, normal wear and tear, or items that are damaged due to improper maintenance.

Customers should inform us about delicate surfaces, special materials, or items requiring specific cleaning methods before the service begins.

  1. Use of Cleaning Products

We may use professional cleaning products and equipment suitable for general cleaning purposes. Customers should inform us before the appointment if they have specific product preferences, allergies, sensitivities, or areas requiring special care.

We are not responsible for reactions or damage caused by undisclosed sensitivities or materials that require specialized cleaning instructions.

  1. Privacy and Customer Information

We respect customer privacy and handle personal information responsibly. Any information collected during booking or communication will only be used for providing services, scheduling appointments, and improving customer experience.

We will not share customer information with third parties unless required by law or necessary to provide requested services.

  1. Changes to These Terms

We may update or modify these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal requirements. Updated terms will be posted on our website and will apply to future bookings.

  1. Contact Us

If you have questions, concerns, or requests regarding these Terms and Conditions or our cleaning services, please contact our team.

We appreciate the opportunity to serve you and are committed to providing dependable, professional cleaning services with integrity, reliability, and care.